Privacy Policy

1. Who We Are

Apollo Watch Company BV, established in Belgium, is responsible for the processing of your personal data. If you have questions regarding this policy or your data, you can contact us at:

Email: support@apollowatch.company
Phone: +32 472 20 55 95

2. What Personal Data We Collect and Why

We only collect personal data that is necessary for specific, lawful purposes, such as:

Contact details: your name, email, and phone number to respond to inquiries and provide customer support
Order information: delivery address and payment details to process and ship your order
Communication records: messages and emails to assist you and improve our service
Technical data: IP address, browser type, and usage data for analytics and site optimization

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: for email marketing or newsletter sign-up
Contractual necessity: to process orders and fulfill purchase agreements
Legal obligation: for tax, accounting, and regulatory compliance
Legitimate interest: to improve our services and prevent fraud

4. How Long We Keep Your Data

We retain your personal data no longer than necessary for the purposes for which it was collected, unless we are legally required to retain it longer.

Contact data: up to 2 years after your last inquiry
Order records: up to 7 years for accounting compliance
Support communications: up to 2 years after resolution
Technical logs: up to 6 months

5. Sharing Your Data

We only share your data when necessary and with trusted partners, such as:

Payment providers: to process secure transactions
Shipping partners: to deliver your orders
IT service providers: for hosting, security, and email infrastructure

We have data processing agreements in place with all third-party service providers to ensure your information is handled securely.

6. International Data Transfers

We strive to keep your data within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Your Rights Under GDPR

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request erasure of your data
Object to processing under certain conditions
Withdraw consent at any time for future processing
Receive your data in a structured, portable format
Lodge a complaint with the Belgian Data Protection Authority at www.gegevensbeschermingsautoriteit.be

To exercise your rights, please contact us using the details in section 1.

8. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and site performance. On your first visit, you will be asked to accept or manage your cookie preferences. You can adjust your settings anytime through your browser.

9. Data Security

We take the protection of your data seriously and apply technical and organizational measures to prevent unauthorized access, loss, or misuse:

SSL encryption for secure transmission
Access controls to restrict system access
Regular backups to prevent data loss

10. Changes to This Policy

We may update this policy from time to time. The most recent version will always be available on our website. We encourage you to check this page periodically.

This policy complies with the General Data Protection Regulation (EU Regulation 2016/679) and the Belgian Law of 30 July 2018 on the protection of individuals regarding the processing of personal data.